Modern Workplace
Dynamics
Microsoft Dynamics 365 implementation from Next2IT, unifying ERP and CRM with Azure, Power Platform and Copilot for connected, data-led operations.
Unify your operations with Dynamics 365
Microsoft Dynamics 365 brings ERP and CRM together in one cloud platform, connecting sales, marketing, service, finance, operations and supply chain into a single intelligent system. Built on Azure and integrated with Microsoft 365, Power Platform and Teams, it delivers real-time insight and AI-powered automation that scales as you grow. Next2IT delivers tailored implementations that streamline workflows, improve customer engagement and support data-led decisions.
Our Dynamics 365 services
Strategy and roadmap. We work with your stakeholders to understand your processes and objectives, then design a Dynamics 365 roadmap that aligns the technology with your goals for smooth adoption.
Finance and operations. Implementation of Dynamics 365 Finance and Business Central, covering ledger, payables and receivables, budgeting, reporting, inventory, procurement and supply chain.
Sales, marketing and service. Configuration of pipeline management, lead scoring, marketing automation, omnichannel service and field service, giving a 360-degree customer view.
Migration. Moves from legacy CRM and ERP, including Epicor, SAP and others, with data migration, process re-engineering, integration and training that preserve your critical data.
Automation and AI. Power Automate workflows to remove manual effort, plus Copilot and Power BI for predictive analytics, forecasting and intelligent recommendations.
Azure integration. Landing Zones, SQL Managed Instance for Dynamics databases, secure networking with FortiGate or Azure Firewall, and disaster recovery, so your environment is secure, scalable and performant. See Azure.
Training and support. Role-based training, documentation and change management, with flexible ongoing support tiers.
The benefits
Dynamics 365 breaks down data silos and gives complete visibility across the organisation. A full view of customer history and behaviour lets teams anticipate needs and build loyalty. Power BI dashboards and AI insight turn raw data into confident decisions, while intelligent automation removes routine tasks. Microsoft’s security framework provides multi-factor authentication, role-based access, encryption and compliance with UK GDPR and ISO 27001, and cloud deployment gets you live in weeks rather than months.
Why Next2IT
We combine deep Dynamics 365 expertise with strong manufacturing sector experience, including Epicor and SAP migrations, and specialist Azure infrastructure knowledge. From planning and infrastructure design through implementation, migration, integration, training and optimisation, we provide end-to-end support focused on measurable outcomes and user adoption. Dynamics 365 also adapts to financial services, retail and healthcare, with tools tailored to each sector’s challenges.
Typical small deployments go live in six to eight weeks; larger enterprise implementations in three to six months, delivered incrementally so you see value throughout.
ERP and CRM, unified on Azure
From strategy and migration to automation and training, we implement Dynamics 365 with deep manufacturing and Azure expertise.
The benefits
The benefits of Dynamics
What you gain when dynamics is delivered and managed by Next2IT.
Connected business tools
Unify sales, service, finance and operations in one intelligent platform.
Real-time insights
Power BI dashboards and Copilot turn data into confident, evidence-based decisions.
Seamless integration
Works natively with Microsoft 365, Teams, Power Platform and Azure.
Guided rollout
We handle strategy, migration and staff training, so your teams adopt Dynamics 365 with confidence from day one.
ERP and CRM working in silos?
We implement Dynamics 365 with Azure, Power Platform and Copilot so your operations run on one connected view.
FAQs
Frequently asked questions
Dynamics 365 unifies your operations by bringing ERP and CRM together. It automates processes, provides real-time insight for better decisions, improves customer engagement and scales with you across sales, finance, supply chain and customer service, replacing fragmented systems with a single intelligent platform.
Yes. Dynamics 365 integrates seamlessly with Microsoft 365, Power BI, Teams, Azure and hundreds of third-party applications. We specialise in connecting Dynamics with legacy systems, manufacturing equipment, e-commerce platforms and industry-specific software to create a unified technology ecosystem.
It is primarily cloud-based, running on Microsoft Azure for flexibility, security and scalability. It also supports hybrid deployments and can integrate with on-premise systems for businesses with specific infrastructure, compliance or legacy dependencies.
Small deployments can be operational in 6 to 8 weeks, while comprehensive enterprise implementations typically take 3 to 6 months. We use agile methods to deliver value incrementally, so you see benefits throughout the project rather than waiting until final completion.
Our support packages cover system monitoring, user support, performance optimisation, security updates, training and strategic guidance. We offer flexible tiers from basic helpdesk through to fully managed services with dedicated account management, proactive health monitoring and priority response times.
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